My Nuvei account was charged but I did not receive my crypto

Please note that some cryptocurrency transactions might take up to 3 hours to arrive at your wallet after successful approval on our side.

However, if the cryptocurrency does not arrive after the 3-hour mark, we kindly urge you to contact us via live-chat by clicking chat button located at the bottom right corner of our website or by submitting a ticket here, so we could look into the issue and resolve it for you.