What to do if I send a transfer using the old Nuvei Accounts BIC code?

Please note that on 2021/11/09 the Nuvei Accounts BIC was updated to USPELT2V.

Should the transfer be completed using the old BIC code, the payment will not reach Nuvei Accounts. In this case, funds automatically bounce back to your account after some time, however, you may expedite the process by contacting your bank and requesting to “trace the funds”.

If any additional details are required, please contact our Support team for further assistance via:

• Live chat at the bottom right side of any page that you are on.
• Submitting a ticket through our support center. 

Please be aware that we do not offer phone support and we do not communicate with our customers through any third-party applications (Telegram, Whatsapp, etc.).