My camera is not working when verifying my ID for Nuvei account

If your device's camera is not opening during Nuvei account verification, please attempt these troubleshooting steps below:

1. Please make sure the browser you're using is up to date

2. Enable both camera and microphone permissions for the whole browser. Here are guides for most popular browsers/devices:

Chrome-Android:https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DAndroid&hl=en

Chrome-IOS:https://support.google.com/chrome/answer/114662?co=GENIE.Platform%3DiOS&hl=en

Mozilla: https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions

Opera: https://help.opera.com/en/latest/web-preferences/

3. Restart the device

If the issue persists, please get in touch with us via live chat by clicking the button located at the bottom right corner of our website or submit a ticket here and share a screenshot of the received error message.