Your Branded card can be used for payments with Chip & PIN, contactless, magstripe or for online transactions.
In case one of the mentioned payment options does not work, please double check if your card is activated: How do I activate my Branded card?
If the card is active, however, you are still not able to use one of the mentioned payment methods, please:
- Check if the payment method which you are trying to use is not turned-off in the security settings by logging in to your Nuvei account here and clicking on the card icon at the top right corner.
- Contact us via live chat at the bottom right side of any page that you are on.
- Submit a ticket through our support center.
Kindly note that the first transaction after receiving the card should be initiated using Chip & PIN method.
Please be aware that we do not offer phone support and that we do not communicate with our customers through any third party applications (Telegram, Whatsapp, etc.).
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