What is a chargeback?

A chargeback is a cardholder protection tool that allows consumers to get their money back for purchases that do not meet standards. Before raising a chargeback request, you must try to solve the problem with the merchant. If you cannot solve the issue with the merchant, a chargeback can be raised. In this case, you will be requested to provide the merchant’s answer and other documentation to ensure a substantial reason to raise a chargeback.

Please remember that the chargeback process might take several months, including a negotiation between several parties and requires a thorough investigation.