What if my purchased goods or service were not as described or were never received?

If you have made the purchase yourself, but you believe the service is not as was described or was not received at all, you must first try to solve the problem with the merchant from which you made the purchase.

If the merchant is not willing to assist, please contact Nuvei Support via:

• Live chat at the bottom right side of any page that you are on.
• Submit a ticket through our support center

Please be aware that we do not offer phone support and that we do not communicate with our customers through any third party applications (Telegram, Whatsapp, etc.).