What if my purchased goods or service were not as described or were never received?

If you have made the purchase yourself but believe the service is not as described or received at all, you must first try to solve the problem with the merchant from which you made the purchase.

If the merchant is not willing to assist, please contact Nuvei Support via:

• Live chat at the bottom right side of our webpage.
• Submit a ticket through our support centre

Please be aware that we do not offer phone support or communicate with our customers through third-party applications (Telegram, Whatsapp, etc.).